Customer Service FAQ

Shipping & Delivery
Most of our products are shipped free in continuous usa, some of the items are required payment for shipping. 
We do ship oversea(international) please contact us to get you estimated shipping quote.
Fedex, DHL, Ups and USPS is our delivery carriers, if you prefer one of them let us know. 
Default shipping method(free) is ground shipping if fast shipping is required please email us info@elecotek.com or call us at 312-631-3692, Contact Us Form
Privacy & Security

Use of Internet Protocol Address

We use your Internet protocol (IP) address for several reasons: to help diagnose problems with our server, to administer our Web site, to help identify you and your shopping cart, and to gather broad demographic information.

Use of Registration Information

Our site's registration area requires customers to supply contact information, such as name and e-mail address, and demographic information, such as your ZIP code, or occupation.

Use of Demographic Information

We also collect demographic and profile data that we use to tailor your experience at ElecoTek.com. Based on this information, we display products and content we feel you might interest you.

Use of Order Information

When you place an order, ElecoTek INC requests information such as contact information, credit card number and demographic address information. The contact information you provide is used to send you orders.

Your financial information is not used or exposed, As a matter of fact we don't save any credit / debit cards numbers

Use of Online Survey Information

To participate in our online surveys, you will be required to supply contact and demographic We might use this information to contact you as necessary

Demographic and profile data is also collected at our site and used for future visits and orders by login as registered user only.

Use of Information Collected in Contests

Security

ElecoTek INC features security measures from PayPal.com and SSL Encryption to protect the loss, misuse or alteration of information placed under our control.

We do care about security and thats why ElecoTek uses PayPal as our credit/debit cards processor. for more information https://www.paypal.com

About cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to ElecoTek INC's use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our website

Google cookies

ElecoTek INC uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information

generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

ElecoTek INC publishes Google Adsense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using

cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network

cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in

respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.]

Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

Returns & Replacements

Return Policy: We offer a 30 Day money back guarantee on any product we sell. If for any reason you are unsatisfied with your product, simply return it to us within 30 days of the order.

please follow the instructions on the Request Return Form to receive RMA #

Responsibility for returns and expense is by customer, ElecoTek INC will cover shipping costs only if its OUR mistake.

customer will be responsibility for returns arrangement such creating label, drop of package, schedule a pickup.

All Returns needs to be shipped back to our location:

ElecoTek INC

1640 W. Hubbard ST

Unit  B

Chicago, IL 60622

Please read carefully our RMA Terms:

RETURN POLICY - RMA

* IF item is BRAND NEW SEALED and you did received it and opened it without use it we will get the return with 15% restocking fee, if item is used we will NOT approve your RMA.

(a). Credit will only be issued for products that are returned within 30 days of invoice date in resalable condition and in the original, as well as undamaged, packaging. No credit will be issued for products returned after 30 days from the date of invoice.

(b). Returns must be carefully packed and shipped on buyer expense . Shipping charges will be reimbursed if the return was due to an error on the part of ElecoTek INC. When returning products, you must include a copy of the RMA # nor original invoice or packing slip to ensure prompt issuing of credit.

(c). The following products may not be returned for credit or exchanged: (i) products held longer than 30 days from invoice date; (ii) products that are etched or engraved by you; (iii) products damaged or defaced by you; (iiii) products not complete as shipped; and (iv) products used after delivery to you.

(d) If any product becomes damaged and is not immediately returned for repair, ElecoTek INC assumes no responsibility or liability for continued use of that damaged product.

(e) ElecoTek INC does not guarantee the performance of, and may decline to repair or accept for exchange, any product that has been repaired, modified and/or altered by any person or entity other than ElecoTek INC or an authorized repair facility of ElecoTek INC

(f) Please Refund usally takes about 3 days after the return arrived to our facility and being processed, we will refund in the same payment method you used.(if you paid via paypal we will refund you by paypal, if you paid by credit card you will receive the refund to the same credit card

For more information feel free to contact our customer service by calling 312-631-3692, by email info@elecotek.com, by Contact Us Form

if for some reason you couldn't generate RMA number please contact us with your order number # and we will be happy to assist you 

Refund Policy:

All Refunds will be made within 3 business days of the return (receive the package) and will be processed in the same method of payment(if card used refund will be applied to the card you used)

Please contact our Customer Service department prior to any return for an RMA number to insure prompt credit.

Viewing Orders And Machine Certification
If you are guest buyer and you want to view your order follow the instructions in Orders Form
To view or download your defibrillator / monitor or any other device's biomed certification please use Biomed Certification Report page
Report Box is where you fill the serial number (S/N) of the device
Password box is for password that you receive along with the report in order to download or view
if you lost your password please contact us 
Example of report can be found here at biomedical report example

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